SmarterStats is a Web log analytics and SEO software provided by www.smartertools.com that provides complete management and control of website statistics and SEO marketing efforts in a single application. SmarterStats helps businesses make informed decisions that drive them toward quantifiable objectives for website traffic and sales.

Issue with smarterstats account, especially after a migration is not uncommon. Sometimes prompting a re-import and resetting of the entire log files. Recently we faced an issue with one of the smarterstats account and it kept displaying the error “Information about the last 7 days is not available in your statistics. Logs have been imported for 10/1/2008 through 10/31/2009.”

Well, every time the admin attempt to re-import the log files, it gave a ‘cannot read’ error.

Upon checking, he came to know that the settings match exactly as that of a working domain account, hence he wasn’t able to identify the error.

‘Path to the log file’ is what confused the admin. Though the log files were in the path /x/y/domainname/, almost all of the working domains showed the settings as /x/y. Missing the logic, the admin kept on trying with the /x/y base directory until he finally decided to re-import using the path /x/y/domainname/, which worked finally.

Just a tip for all those who troubleshoot by doing a comparison of settings, please keep your senses open for the obvious logic and do not be misguided by an incorrect interface provided by the programmer.