Money Back Guarantee:
LogicSupport.com fully backs all of their administrative and support solutions. Because of our high level of expertise, we are able to offer the following guarantee: If, for any reason, you are not 100% satisfied within the first 7 days of your service contract you will be issued a full refund, excluding any setup charges, one-time fees, or any other custom fees. The refund will occur within 72 hours of you completing the form below.
Service Level Agreement:
We are also proud to be one of the only outsourcing companies to offer a service level agreement to our clients. However, please note that it is highly unlikely that mistakes would happen on a recurring basis. If we happen to miss a response time deadline which is stated in the your plan's details, we will compensate you with a credit to your account balance in the amount of $1.00 for each occurrence. All occurences must be documented by the following form:
SLA Claim Form
Click here for the SLA Submition form. Please note that any refunds for missed tickets have no cash value and can only be applied towards the customer's next bill.
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