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LogicSupport Review (20/09/09)

Please check out the new series of logicsupport reviews.

New Expansion (03/04/09)

LogicSupport is proud to announce that we have completed 5 years in operation and at an overrall staff strength of over 50, we continue to expand and offer some of the best support services available!

New Semi Dedicated Plans (04/01/09)

You are not ready for hiring your own dedicated techs yet? Please check out our new semi dedicated plans. They are sure to meet your needs and help reduce your support costs without compromising quality.

Client Testimonials Client Testimonials

Semi-Dedicated Plan:

LogicSupport.com is proud to offer an affordable way to have all of your support needs handled by trained professionals. This plan is an excellent choice for hosts who are outgrowing shared support, but who are not quite ready for a fully dedicated team. You will get to work with the same team of techs every day, you will get guaranteed response times, and even level 3 support! All of the benefits of a dedicated team, but at a fraction of the cost.

*New* Silver - Only $249.00/mo

  • » 24x7x365 Support Coverage
  • » Unlimited Servers & Clients
  • » Includes 100 customer support tickets and 10 hours of admin time per month**
  • » Guaranteed 1 hour response time
  • » Guaranteed 6 hour resolution time
  • » Can handle pre-sales questions
  • » No "canned" responses
  • » Covers level1, level2 and level3 issues

How to get *unlimited* admin time? Please refer below.

Gold - Only $499.00/mo

  • » 24x7x365 Support Coverage
  • » Unlimited Servers & Clients
  • » Includes 200 customer support tickets and 25 hours of admin time per month**
  • » Same team works with you every day
  • » Guaranteed 1 hour response time
  • » Guaranteed 4 hour resolution time
  • » Can handle pre-sales questions
  • » No "canned" responses
  • » Covers level1, level2 and level3 issues

How to get *unlimited* admin time? Please refer below.

Platinum - Only $999.00/mo

  • » 24x7x365 Support Coverage
  • » Unlimited Servers & Clients
  • » Includes 500 customer support tickets and 60 hours of admin time per month**
  • » Same team works with you every day
  • » Guaranteed 45 minutes hour response time
  • » Guaranteed 3 hour resolution time
  • » Can handle pre-sales questions
  • » No "canned" responses
  • » Level 3 tickets escalated & solved in 12 hours

How to get *unlimited* admin time. Please refer below.

Diamond - Only $1,999.00/mo

  • » Includes live chat support
  • » 24x7x365 Support Coverage
  • » Unlimited Servers & Clients
  • » Includes 1000 customer support tickets and 135 hours of admin time per month**
  • » Same team works with you every day
  • » Guaranteed 30 minutes hour response time
  • » Guaranteed 3 hour resolution time
  • » Can handle pre-sales questions
  • » No "canned" responses
  • » Level 3 tickets escalated & solved in 6 hours

How to get *unlimited* admin time. Please refer below

**You get UNLIMITED admin time if the servers are managed by LogicSupport @
$25/server/month for cPanel servers
$60/server/month for all other control panels
$80/server/month for servers without control panel

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